Vickie Wai Hay Chan, BACP

Vickie Wai Hay Chan is a counsellor who came to the United Kingdom from Hong Kong with her family in 2022. She holds a Master of Counselling degree from Australia and is registered with the British Association for Counselling and Psychotherapy (BACP). She speaks English, Cantonese and Mandarin and brings 18 years of counselling experience to her work.

Vickie has spent many years supporting people with work stress, relationship concerns and mental health difficulties. She has worked in hospitals, social services and employee assistance programme settings. In those roles she provided crisis support and short-term interventions for a range of issues including mood disorders, anxiety and grief.

Her approach draws on family therapy ideas and humanistic, client-centred principles. Sessions focus on listening, identifying personal strengths and helping people use those strengths to manage daily challenges. She also uses cognitive behavioural techniques to address patterns of thinking and behaviour that cause distress.

Vickie offers help with intimacy and sexuality concerns alongside topics such as attachment, body image and communication problems. She also works with perinatal issues, bereavement, career stress and life transitions. Her style is practical and collaborative, aiming to build skills people can use between sessions.

People who prefer a counsellor who speaks Cantonese or Mandarin may find it easier to explain personal matters in their own language. The first step is a short matching questionnaire to help decide if she is a good fit for your needs.

How her approaches work in online therapy

Client-Centred Therapy focuses on listening and building on a person's own strengths. This approach helps people feel heard and become more confident in dealing with life problems.

Cognitive Behavioural Therapy, or CBT, looks at how thoughts and actions keep problems going and teaches practical techniques to change them. It is often useful for anxiety, low mood and sleep difficulties.

Finding the right approach is part of the work. Vickie will discuss goals and preferences and together you will decide which methods to try and when to adjust them. The process is collaborative, with an emphasis on skills you can practise between sessions.

Session formats are not listed in the biography, so please confirm current options before booking. Online counselling can make it easier to fit therapy into a busy week, for example by removing travel time, allowing shorter check-ins or enabling sessions from different locations. It also helps when someone prefers speaking in Cantonese or Mandarin from where they are. Registered or accredited professionals can tailor pacing and homework to suit your routine and needs.